Frequently Asked Questions
At ENZO, we believe in continuous innovation and improvement towards a safer and smarter drive everywhere. We understand that a personal vehicle is no longer just a means of getting from point A to point B, but also a space where people can interact together and also a means for people to achieve their dreams. Building on this understanding, we adopt a people-centric approach in how we run our business, from design and production to after sales and service.
ENZO Prime Car Mat
Our best selling car mat
What is ENZO Prime Car Mat?
ENZO Prime Car Mat is our ultimate-durability car mat made from 100% virgin TPV (Thermoplastic Vulcanizates) rubber material. It features safety nubs on the top surface and a patented anti-slip design on the bottom, ensuring safe and peaceful journeys. Every mat comes with a lifetime warranty.
This premium vehicle carpet perfectly combines style and functionality. Each mat is precision-tailored to fit your specific car model's interior platform. Made from the finest materials, it's independently certified by SGS to meet Europe's stringent REACH standards for eco-friendliness, safety, and durability.
Is ENZO Prime Car Mat durable and heavy-duty?
The TPV Rubber Material in ENZO Car Mat is SGS-certified for superior durability—50 times more durable than typical car mats. It provides excellent protection against surface damage and scratches while standing up to demanding daily use.
Does ENZO Prime Car Mat have any unpleasant odor? Is it flammable? How safe is it?
ENZO Prime Car Mat is manufactured with high-grade TPV Rubber Material. Our car mats are SGS-certified to be odor-free and non-flammable, ensuring a comfortable and safe journey for you and your passengers.
Is ENZO Prime Car Mat material toxic?
ENZO Prime Car Mat uses TPV Rubber Material that meets the European Union's strictest REACH regulation (verified by SGS Testing). This ensures the material is free from toxic and non-eco-friendly substances during manufacturing.
Will the ENZO Prime Car Mat shift around easily?
ENZO Prime Car Mat features a superior Dual Layer Anti-Slip design. The top surface has Safety Nubs that provide traction in wet conditions, while the Patented Bottom Anti-Slip Design keeps the mat firmly in place on your car's floor.
How effective is ENZO Prime Car Mat in trapping dirt?
The ENZO Prime Car Mat features multiple micro-holes and a deep honeycomb design that effectively traps mud and dirt. This innovative design prevents solid and liquid particles from reaching your car's interior floor.
Is it difficult to maintain the cleanliness of ENZO Prime Car Mat?
ENZO Prime Car Mat is effortless to clean and maintain. Simply use a portable vacuum to remove trapped dirt. Thanks to its waterproof construction, you can also clean it directly with water. Once cleaned, let the mat dry in sunlight—it takes only 15 minutes.
ENZO Care Car Mat
Our wallet-friendly car mat
What is ENZO Care Car Mat?
ENZO Care Car Mat is a car mat for everyone, made from TPV Rubber Material (50% virgin and 50% recycled). It includes all essential car mat features and comes with a 24-month warranty!
Is ENZO Care Car Mat durable and heavy-duty?
ENZO Care Mild-Durability Car Mat is made from TPV Rubber Material and is twice as durable as other car mats in the market, though it is 50% less durable than the ENZO Prime Car Mat.
Does ENZO Care Car Mat have any unpleasant odor? Is it flammable? How safe is it?
ENZO Care Car Mat is made with high-grade TPV Rubber Material and is SGS-certified to be odor-free and non-flammable. This ensures a comfortable and safe journey for you and your passengers.
Is ENZO Care Car Mat material toxic?
The TPV Rubber Material used in ENZO Care Car Mat complies with the European Union's strictest REACH regulation (verified by SGS Testing), ensuring no toxic or non-eco-friendly substances are used in the manufacturing process.
Will the ENZO Care Car Mat shift around easily?
ENZO Care Car Mat features a basic anti-slip function that keeps the mat securely in place on your car's floor.
How effective is ENZO Care Car Mat in trapping dirt?
The ENZO Care Car Mat features a micro-hole design that effectively traps mud and dirt. This unique and innovative design helps prevent solid and liquid particles from reaching your car's interior floor.
Is it difficult to maintain the cleanliness of ENZO Care Car Mat?
ENZO Care Car Mat is simple to clean and maintain. Use a portable vacuum to remove trapped dirt, or clean it directly with water thanks to its waterproof construction. When cleaned with water, the mat takes only 15 minutes to dry in direct sunlight.
Product-specific Questions
What is ENZO Boot?
ENZO Boot is a precision-crafted protective mat designed to fit your vehicle's trunk space perfectly. This functional boot liner provides a custom-tailored fit for your car's specific boot platform.
What is SGS?
SGS is a world's leading testing and certification organization that provides inspection and verification services. Their core services include:
- Inspecting and verifying the quantity, weight, and quality of traded good
- Testing products against health, safety, and regulatory standards
- Verifying that products, systems, and services meet standards set by governments, standardization bodies, or SGS clients.
For more information, visit the SGS website.
What is REACH?
REACH (Registration, Evaluation, Authorization and Restriction of Chemicals) is a European Union regulation that:
- Controls the production and use of chemical substances
- Assesses their impact on human health and the environment
- Stands as one of the world's strictest chemical safety regulations
For more details, visit the REACH website.
Purchasing Inquiries
Purchase-related questions
What sizes and car models are available for ENZO car mats, and how much do they cost?
ENZO Car Mats are available for most car models. We offer a wide range of packages to suit your vehicle and individual requirements. Select your car for detailed pricing and options >
What is the lead time to process my order?
Orders typically take 7 business days to process (excluding weekends and public holidays).
What if my car model is not available?
If your vehicle model or year isn't listed, please contact us through here to schedule an appointment. We can take custom measurements and provide a quotation for your specific vehicle.
Are there any available samples for viewing?
Yes, you may visit our concept store at the address below to see and touch the samples:
Unit 3A, BGST Prime Building, Brgy San Dionisio, Parañaque City, 1700 Metro Manila
Monday to Saturday, 9am–6pm (Closed on Public Holidays)
Do you have ready stock available for immediate purchase?
Since our mats are custom-made, we do not maintain ready stock for immediate sale. While we strive to minimize pre-order lead times, please note the standard processing time mentioned above. We appreciate your understanding and patience.
Amendment & Cancellation of Order
Order modifications
Can I amend or cancel my ENZO Car Mat order?
Since ENZO car mats are custom-made for specific car models, we require all amendment or cancellation requests within 2 days of order confirmation. We cannot accept any changes after this 2-day period.
After Sales Inquiries
After sales support
What if my ENZO Car Mat does not fit my vehicle properly?
If your car mat doesn't fit properly due to manufacturing issues, please contact us through this page with details about the problem. We will resolve this at no additional cost.
The following claims will not be accepted for incorrect fit:
- You placed the wrong order on our website
- The fitting issues result from personal driving habits
- Your car has modifications that differ from the original factory specifications
Additional fees may apply in these situations. If you're unsure about your car model selection, please contact us before purchasing.
What are the terms and conditions for return and exchange?
Kindly refer to our terms and conditions for Return and Exchange Policy →
Warranty
Warranty information and details
What does the ENZO Prime Car Mat Lifetime Warranty cover?
ENZO's Lifetime Warranty covers your complete set of car mats. The warranty protects against manufacturing defects in the lining work and includes a one-time replacement if your mats' waterproof functionality fails due to severe wear and tear. Like any good protection plan, this warranty does not cover damage from rough handling or product misuse.
What does the ENZO Care Car Mat 2-year Warranty cover?
ENZO's 2-year warranty covers manufacturing defects in both the driver mat and lining workmanship. We provide a one-time replacement of the driver mat if significant wear and tear affects its waterproof capabilities. The warranty, however, does not cover damage from product abuse or misuse.
For warranty claims:
Please send or mail your ENZO Car Mat to us for inspection. Visit our Return and Exchange Policy page for complete details.
Other General Inquiries
How is my personal data protected and used?
We take your privacy seriously. All personal information—including names, email addresses, and mailing addresses—is kept strictly confidential and will never be rented or sold. During order processing, we collect your billing address, delivery address, telephone number, and credit card details. This information may only be shared with credit reference agencies when necessary for order verification. For more information, visit our Privacy Policy page.
Is ordering online secure?
Yes, your transactions on enzo.ph are fully secure. We employ advanced firewall protection and encryption technology to safeguard your orders. Your personal information remains protected and is never shared with third parties.
What if my question isn't answered in this FAQ?
We're committed to providing excellent customer service. If you can't find the answer you need, please email us at hello@enzo.ph. We'll help you better understand our products and services.
